Normal Boarding Cancellation Policy:
Customer acknowledges that Pooch Palace has a 48 hour-CANCELLATION POLICY for reservations made for a hotel stay during non-holiday period (defined below).
**All weekend Boarding reservations require a 48 hour cancelation policy. If you do not cancel before the 48 hour time window, you will be charged a one night fee of $65 (provided we cannot refill the room and/or are not full in boarding. Weekends are almost always full, so, please ensure you cancel prior to the 48 hours to avoid the fee. Thank you for your understanding**
Holiday Boarding Cancellation Policy:
We require pre-payment for ANY Holiday Boarding reservation. Customer acknowledges that Pooch Palace has a two week-CANCELLATION POLICY for reservations made for a hotel stay during any holiday period, which is defined as the following periods in each applicable calendar year:
1. The period beginning December 18 through and including January 8.
2. The period beginning the Sunday before Thanksgiving through and including the Monday following Thanksgiving;
3. The period beginning July 1 through and including on July 8;
4. The period beginning the Thursday immediately before Memorial Day through and including the first Tuesday following Memorial Day;
5. The period beginning the Thursday immediately before Labor Day through and including the first Tuesday following Labor Day;
6. The period beginning the Thursday immediately before Easter Sunday through and including the first Monday following Easter Sunday; and
7. Any weeks during the Spring Break school holiday.
All Holiday reservation must be cancelled two weeks prior to stay for a refund. If cancellation is less than two weeks prior to stay, Customer shall be required to pay and shall be charged the full cost of the cancelled boarding reservation.